Carlos Crestana is a senior product leader with 10 years of experience building AI- and ML-powered search and SaaS products, now leading GenAI platform strategy and AIOps at Disney Experiences. He has a strong track record at Microsoft driving telemetry, product quality, and growth for Bing@Work and Azure AI Studio, translating research and data into measurable business impact and exec-level decisioning. Carlos blends hands-on technical fluency (Python, SQL, prompt engineering, knowledge graphs) with deep user empathy, having led design sprints and user research that produced double-digit lifts in engagement and major coverage improvements. He excels at bridging engineers and senior stakeholders to operationalize AI responsibly across compliance, data quality and GTM needs. An early career ML engineer, he has shipped production relevance improvements and novel data integrations (e.g., music and media deals) that materially expanded content freshness and coverage. Based in Greater Orlando, he focuses on scalable AI adoption across creative, operational and guest-facing teams, turning advanced models into measurable product outcomes.
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Carlos Crestana - Senior Manager Of Product Management Disney Experiences AI Platform, Strategy, Adoption AIOps