Carlos Cunha is an IT Service Management Associate based in São Paulo with over a decade of hands-on experience delivering infrastructure, platform and data solutions across fintech and payments. He has led engineering, SRE and data teams at fast-moving companies such as Mercado Bitcoin, Lend and PagoNxt, pairing technical ownership with operational rigor in high-throughput transaction environments. His background spans software architecture, incident management and product-facing payments systems—areas where he has defined core transaction flows, KPIs and fraud/risk processes. Carlos combines academic training in software engineering and data science with a track record of improving SLAs and reducing incident recurrence at scale. Notably, he has been a bridge between C-level strategy and implementation, regularly translating business needs into measurable technical roadmaps. He brings a pragmatic, metrics-driven approach to stabilizing complex systems while enabling product evolution.
12 years of coding experience
11 years of employment as a software developer
High School, High School at Springs Valley High School
Johns Hopkins University
MSc., Software Engineering, MSc., Software Engineering at Universidade Federal de Pernambuco
Contributions:9 commits, 2 PRs, 7 pushes in 1 month
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