Carlos De Dios Hernandez
IT Services Analyst II at PowerSecure, Inc.
Durham, North Carolina, United States
Summary
👤
Senior🎓
Top SchoolCarlos De Dios Hernandez is an IT Services Analyst II based in Durham, NC with 11 years in IT and eight years focused on delivering high-touch support across a 1,000+ employee organization. He specializes in incident management, service request fulfillment, and documenting reproducible solutions while consistently providing white-glove support for executives. Known for approaching every interaction with empathy and professionalism, he excels at dissecting complex technical problems and coordinating cross-functional teams to drive timely resolutions. A Wake Tech alumnus in Network Management, Carlos combines hands-on helpdesk roots with an analyst mindset aimed at optimizing IT services and improving user experience. Outside work he codes casually, reflecting a practical curiosity that helps him bridge user needs and technical fixes.
11 years of coding experience
Associate's degree, IT - Network Management, Associate's degree, IT - Network Management at Wake Technical Community College
Spanish
Github Skills (29)
bin-packing10
grids10
charts9
react9
trend8
react-components7
mui7
music6
playback6
sdk5
player5
theory3
javascript3
css2
bootstrap2
Programming languages (3)
Github contributions (5)
karudedios/Katas
Dec 2014 - Jan 2016
Contributions:53 commits, 34 pushes in 1 year
karudedios/Lazy.js
Dec 2014 - Jul 2015
Contributions:39 commits, 26 pushes in 6 months
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