Carlos Fajardo is an IT Product Owner and systems engineer with nine years of experience delivering operationally resilient technology for the leisure and hospitality sectors, currently shaping product strategy at Royal Caribbean Group. He combines deep hands-on expertise in Windows Server, VMware vSphere, SSO/MFA, and fleet-focused applications with a proven track record of diagnosing high-severity incidents and coordinating 24/7 support across distributed shipboard environments. Carlos has led deployments and certification of fleet standards—from remote iPad rollouts using GroundControl and AirWatch to integrations with PMS and training systems—blending product ownership with practical engineering. Comfortable both in customer-facing support roles and technical architecture, he brings process discipline from ServiceNow/Remedy, Jira/Confluence documentation, and security-minded operations informed by hospitality compliance needs. A Florida-based FIU graduate, he pairs curiosity about modern development stacks (Node.js, Swift, Java) with a pragmatic focus on reliable, auditable solutions that keep complex, mobile infrastructures running.
9 years of coding experience
5 years of employment as a software developer
Technical Degree, Network and System Administration/Administrator, Technical Degree, Network and System Administration/Administrator at Sheridan Technical College
Bachelor of Science (BS), Information Technology, Bachelor of Science (BS), Information Technology at Florida International University
Contributions:13 commits, 2 PRs, 10 pushes in 4 days
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Carlos Fajardo - IT Product Owner at Royal Caribbean Group