Carlos Gaspar
Program Manager at Talkdesk
Lisbon, Lisbon, Portugal
Summary
👤
Senior🎓
Top SchoolCarlos Gaspar is a Program Manager with 13 years in the Contact Center space, blending hands-on software development experience with solution design, implementation, training and operations management. He has progressed through roles at Altitude Software into his current position at Talkdesk, leading services, knowledge and operations initiatives across Iberia, the Americas and Europe. His academic background—an aerospace engineering master's and an MBA in IT—gives him a rare mix of analytical rigor and business-savvy when designing new service models and operational processes. Comfortable working in Portugal and Brazil, he excels at turning complex CRM and contact center requirements into practical, documented solutions and scalable programs. Colleagues know him for driving knowledge-sharing programs and taxonomies that boost collaboration beyond standard training deliverables.
13 years of coding experience
4 years of employment as a software developer
University of São PauloMaster’s Degree, Aerospace, Aeronautical and Astronautical Engineering, Master’s Degree, Aerospace, Aeronautical and Astronautical Engineering at Instituto Superior Técnico
Portuguese, English
Github Skills (51)
camp9
openstack-swift9
ftp9
azure-blob-storage9
encryption9
sftp8
yandex8
rsync8
backblaze8
google-cloud-storage8
cloud-storage8
dropbox8
google-cloud8
rclone8
backup8
Programming languages (2)
Github contributions (5)
chbm/securetomb
Dec 2015 - Aug 2016
Contributions:39 commits, 3 PRs, 15 pushes in 7 months
encryptionbackup
chbm/hugo-book
Aug 2019 - Oct 2020
Hugo documentation theme as simple as plain book
Contributions:6 pushes in 1 year 2 months
hugohugo-documentationdocumentation-themeplainhugo-theme
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