Carlos Rodríguez
Software Developer at OTRS Group
Valencia, Valencian Community, Spain
Summary
👤
Senior🎓
Top SchoolCarlos Rodríguez is a seasoned software developer with 16 years of experience specializing in Perl-driven service desk and ITSM solutions, currently contributing to the OTRS open-source project from Valencia, Spain. He blends deep backend expertise (Perl, XML, MySQL, PostgreSQL) with front-end skills (JavaScript, Vue, HTML/CSS) and practical knowledge of enterprise tooling like IBM Tivoli, Netcool and ITIL processes. Carlos has led product rebrands and module development for commercial derivatives of OTRS, designing integrations, reports and automation that bridge help-desk workflows with network and IBM software. Comfortable across Windows, Linux and macOS, he’s expanding into containerization with Docker and Kubernetes to modernize deployments. His background includes hands-on R&D in Delphi, telecoms (VOIP, VPN) and consulting roles that emphasize process-driven, auditable solutions for operational teams.
16 years of coding experience
20 years of employment as a software developer
Bachillerato Tenico, Informatica Administrativa, Bachillerato Tenico, Informatica Administrativa at Universidad Autónoma de GuadalajaraComputer Systems Engineer, Computer Software Engineering, Computer Systems Engineer, Computer Software Engineering at Instituto Tecnológico y de Estudios Superiores de Occidente, A.C.
English, Spanish, German
Github Skills (132)
smtp-server10
slave10
process-management10
perl10
docker-desktop10
mac-app-store10
core-package10
otrs10
javascript10
master-slave10
ticket-system10
cli10
ldap10
imap10
antivirus10
Programming languages (8)
Github contributions (5)
OTRS/FAQ
Oct 2010 - Jul 2020
An FAQ module to manage FAQs and also used as knowledge base.
Contributions:868 commits, 47 PRs, 76 comments in 9 years 10 months
knowledge-basefaqsknowledge
carlosfrodriguez/CRDynamicFields
Nov 2011 - Feb 2014
Contributions:15 commits in 2 years 3 months
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