Carolina Urrea
Customer Support Engineer at Coder
New York City Metropolitan Area United States
Summary
🤩
Rockstar🎓
Top SchoolCarolina Urrea is a customer-facing engineer who blends five years of hands-on software development with deep expertise in developer experience, CI/CD, and cloud-native tooling. She has driven retention and technical enablement at Cypress.io—improving parallel test performance by 30% and maintaining an 86% CSAT during a major team downsizing—while mentoring new engineers and creating structured onboarding programs. Comfortable debugging live with customers, writing clear technical documentation, and integrating tools across GitHub, CircleCI, Bitbucket, and Azure Pipelines, she reduces friction so teams realize product value faster. Her background as an instructor and hackathon mentor gives her a rare combination of empathy and pedagogy that helps rapidly upskill users and internal teams alike. Now at Coder in the NYC area, she focuses on preventing adoption bottlenecks before they become churn.
5 years of coding experience
Certificate, Computer Software Engineering, Certificate, Computer Software Engineering at General Assembly
Github Skills (47)
e2e-testing10
javascript10
svelte-testing-library10
cypress10
angular-testing-library10
testing10
test-runner10
wait10
browser10
vue-testing-library10
testing-library10
react-testing-library10
component-testing10
e2e10
test-suite10
Programming languages (3)
Github contributions (5)
canourrea23/cypress-cypress-ntlm-auth
Mar 2023 - Oct 2023
Contributions:1 PR, 36 pushes, 4 branches in 6 months
canourrea23/genocafe-client
Jan 2021 - Nov 2021
Front-end React on the clients side
Contributions:2 PRs, 26 pushes, 2 branches in 9 months
reactreact-boilerplatereact-front-endreactjsclients
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