Carolina Villarreal
Jefa De Administración Y Personal Control De Gestión at MTM Soluciones Industriales
Cordoba, Córdoba, Argentina
Summary
👤
Senior🎓
Top SchoolCarolina Villarreal is an operations and people leader with 12 years of experience blending customer service, post-sale support and administrative control across BPOs and industrial services in Córdoba, Argentina. As co-founder and current Jefa de Administración y Personal at MTM Soluciones Industriales, she drives control de gestión while applying metrics-driven improvements learned from leading contact center teams and technical service desks. Her background spans hands-on incident resolution, KPI design and workflow optimization—from Service Desk at HPE to supervising multi-channel postventa at MORETTI—giving her a rare end-to-end view of customer lifecycle and internal operations. She excels at translating frontline data (operator KPIs, product failure trends, SLA performance) into process changes that reduce resolution times and boost satisfaction. Trained in HR development and CX/management, she pairs people development and feedback culture with operational rigor. Colleagues note her ability to combine empathetic team leadership with disciplined reporting—helping organizations scale service quality without losing the customer focus.
11 years of coding experience
Profesorado en Cs Políticas, Educational Leadership and Administration, General, Profesorado en Cs Políticas, Educational Leadership and Administration, General at Instituto Superior del Profesorado Pio XIITecnicatura en RR.HH, Human Resources Development, Tecnicatura en RR.HH, Human Resources Development at Instituto CEO Centro de Estudios OrganizacionalesCX, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES, CX, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES at Centro de e-Learning UTN FRBABachiller Humanidades, Bachiller, Bachiller Humanidades, Bachiller at Escuela de enseñanza media n°18 ENSPA
Github Skills (5)
uniform9
simulation7
mesh7
parallel6
astrophysics5
Programming languages (1)
Github contributions (5)
Caritod/Guacho-v1.2
Apr 2016 - Jan 2018
Contributions:2 PRs, 4 pushes, 4 branches in 1 year 9 months
meshmhdparallelastrophysicssimulation
Caritod/walicxe3d
May 2021 - Jun 2021
Walicxe3D parallel AMR grid hydrodynamics code
Contributions:2 pushes in 4 days
brain-computer-interfacehydrologyparallelfenicssimulation
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