Summary
Caroline Santos is a data-driven leader with 11 years of experience transforming analytics into strategic business outcomes across retail, loyalty, and financial services. Currently Director of AI Strategic Integration and Data Management at Concordia University, she has built and scaled analytics teams, automated reporting and forecasting tools, and guided high-profile program integrations such as BMO’s acquisition of AIR MILES. Known for bridging technical delivery and stakeholder strategy, she has led ML-enabled customer lifecycle projects, revenue-attribution modeling, and operational process optimization. A practical problem-solver, Caroline pairs rigorous academic training in business intelligence and actuarial mathematics with a track record of delivering actionable insights and tooling that streamline onboarding, testing, and decision-making.
11 years of coding experience
4 years of employment as a software developer
Master of Science in Administration (M.Sc.), Business Intelligence, Master of Science in Administration (M.Sc.), Business Intelligence at Université de Montréal - HEC Montréal
Bachelor's degree, Actuarial Mathematics and Finance, Bachelor's degree, Actuarial Mathematics and Finance at Concordia University
English, French, Spanish, Portuguese, German