Summary
Carrie D is a Principal Technical Program Manager based in Seattle with 8 years focused on guiding complex education-focused technology programs and a 20+ year background in program and product delivery across Microsoft and edtech. She specializes in bridging engineering, compliance, and customer success to launch and scale Microsoft Minecraft Education licensing and support, having led worldwide support operations, beta programs, and license activation for schools. Her strength is translating classroom and admin pain points into actionable product and support improvements, informed by hands-on experience building learning platforms, APIs, and accessibility/FERPA compliance work at the University of Washington. Carrie pairs deep program rigor from enterprise IT risk and SharePoint governance at Microsoft with a teacher’s mindset—she’s taught coding to kids and designed curricula—so she brings both operational discipline and user empathy to technical programs. An offbeat detail: her early training in genetics and biochemistry gives her a research-oriented approach to problem solving and requirements discovery.
8 years of coding experience
19 years of employment as a software developer
BA Genetics, BA Genetics at University of California, Berkeley
PhD (completed 2 1/2 years) Biochemistry, PhD (completed 2 1/2 years) Biochemistry at University of Washington