Carrie Warner
Senior Technical Writer at Mattermost
Ontario, Canada
Summary
🤩
Rockstar🎓
Top SchoolCarrie Warner is a Senior Technical Writer based in Ontario with over 20 years of experience crafting clear, user-focused documentation and leading distributed content teams. Currently at Mattermost, she pairs deep product knowledge with hands-on front-end and full-stack edits—contributing to both documentation and the Mattermost open-source platform to improve UX, performance, and in-product messaging. Her background includes managing rapid-release cloud documentation at PTC and scaling documentation operations and single-sourcing strategies across enterprise products. Known for turning complex features into concise microcopy, release notes, and guided experiences, she blends editorial rigor with practical developer empathy. An unusual strength: she moves fluidly between shaping docs strategy and directly updating UI strings and configuration, ensuring documentation and product speak with one voice.
5 years of coding experience
2 years of employment as a software developer
BA, Rhetoric and Professional Writing Co-Op, BA, Rhetoric and Professional Writing Co-Op at University of Waterloo
Github Skills (26)
content-management-system10
javascript10
technical-writing10
user-interface10
ui-design10
mattermost10
uid10
front-end-development10
content-management10
react10
documentation10
self-organization10
graphical-user-interface9
typescript9
typescript-types9
Programming languages (9)
Github contributions (5)
mattermost/docs
Nov 2020 - Jan 2023
Mattermost documentation
Role in this project:
Technical Writer
Technical WriterContributions:3171 reviews, 810 commits, 2470 PRs in 2 years 2 months
Contributions summary:Carrie's contributions primarily focused on updating and expanding the Mattermost documentation within the `mattermost/docs` repository. They addressed issues related to UX and performance optimizations, read-only admin role changes, and the new Collapsed Reply Threads (Beta) feature. Their work included improvements in content formatting, screenshots, and documentation for features, with a focus on providing clear and concise information to the end-user.
mattermost-documentationmattermost
mattermost/mattermost-webapp
May 2021 - Dec 2022
Archived web app of Mattermost. Moved to the monorepo: https://github.com/mattermost/mattermost
Role in this project:Front-end Developer
Front-end DeveloperContributions:102 reviews, 31 commits, 27 PRs in 1 year 7 months
Contributions summary:Carrie primarily contributed to the Mattermost web application by addressing UI and string-related issues. Their work included clarifying hint text for adding members, updating UI components to reflect changes, and fixing images on help pages. Additionally, the user made several updates to in-product strings and terminology used within the application, particularly focusing on improvements to the user interface and message formatting. These changes indicate a focus on user experience and interface refinement.
webapphttps-servermattermostmattermost-server
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