Carsten Klein
Senior Program Manager at Amazon
Luxembourg
Summary
👤
Senior🎓
Top SchoolCarsten Klein is a senior program manager based in Luxembourg with nine years of experience driving large-scale customer support and payments programs at Amazon, now overseeing EU, UK and US partnerships for Amazon Pay. He blends operational rigor with AI-driven customer service initiatives—leading global support networks and chatbot automation to improve cost efficiency and customer experience across multiple continents. His background spans frontline technical support, KYC onboarding, and multi-site partner management, giving him a hands-on understanding of both escalation roots and strategic program levers. Trained in project management and industrial business, he also brings an unusual mix of policy-savvy from earlier political engagement and an interest in data science, AI and neuroscience that informs his approach to product and process innovation.
9 years of coding experience
2 years of employment as a software developer
Certificate Project management, Certificate Project management at FernUniversität in HagenIndustriekaufmann / Industrial Business Management Assistant (IHK), Industriekaufmann / Industrial Business Management Assistant (IHK) at AG der Dillinger Hüttenwerke / Industrie- und Handelskammer des SaarlandesPolitical Science History, Political Science History at Universität des Saarlandes
German, English, French
Github Skills (21)
k-means-clustering10
duplicate10
python-client10
api-client9
dtw9
duplicate-detection9
api9
rest-api8
clustering8
rest8
extraction8
signal-processing8
python-requests7
python7
machine-learning6
Programming languages (2)
Github contributions (5)
akcarsten/spike_sorting
Nov 2018 - Jun 2019
Python implementation of signal processing techniques and K-means clustering to sort spikes.
Contributions:5 commits, 2 PRs, 3 pushes in 6 months
k-means-clusteringsignaltechniquespythondtw
akcarsten/Duplicate-Finder
Dec 2020 - Jan 2023
This Python packages identifies duplicate files in a folder of interest.
Contributions:3 releases, 30 commits, 48 pushes in 2 years 1 month
extractionpythonduplicatepython-packagesduplicate-files
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