Cathleen Wright
Bozeman, Montana, United States
Summary
🤩
Rockstar🎓
Top SchoolCathleen Wright is a customer engineering leader with 9 years of experience designing and scaling support operations for high-growth SaaS companies. She has progressed from individual contributor to director-level roles, building escalation frameworks, SLA programs, onboarding curricula, and operational reviews that measurably improved CSAT, TTR, and SLA adherence. Known for steady incident leadership, she partners closely with Product and Engineering to reduce repeat issues and improve platform supportability. Cathleen blends process, tooling, and AI-assisted workflows to remove repetitive work while preserving quality at scale. Based in Bozeman, Montana, she has a background that spans technical support, people management, and executive coaching—an uncommon mix that helps her build accountable teams able to perform under pressure. Her early work establishing Denver support operations and documentation standards shows a bias for creating repeatable systems in rapidly changing environments.
9 years of coding experience
5 years of employment as a software developer
Bachelors of Arts, Music (Voice), Theater, Bachelors of Arts, Music (Voice), Theater at Colorado State UniversityWeb Development Immersive, Web Development Immersive at General Assembly
Github Skills (17)
hugo10
datadog10
vanilla-javascript10
documentation10
javascript9
social-media8
facebook8
nodejs7
firebase7
react7
to-do5
mongoose5
expressjs4
mern4
mongodb3
Programming languages (4)
Github contributions (5)
d0ughtyj/wdir-project3
Apr 2017 - May 2017
Contributions:54 commits, 31 PRs, 22 pushes in 5 days
cwithac/spotify_clone
Feb 2018 - Mar 2018
Contributions:128 commits, 29 pushes, 1 branch in 5 days
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.