Principal Engineer, Technical Support at Pegasystems
Poland
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Summary
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Rockstar
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Cezary Zywicki is a Principal Engineer in Technical Support with 13 years of experience blending hands-on backend and DevOps engineering with people leadership and ITIL-driven service management. He currently leads support and escalation processes at Pegasystems, driving reliability through data-informed decisions, change management, and team enablement. Technically fluent in cloud-native tooling and GCP, he contributes to prominent open-source projects like Kubernetes—working on GCE load balancer and NetLB features—and has improved ingress/L4 behaviors and observability for Google Cloud controllers. His background spans application support, product ownership, and financial analytics, enabling him to translate complex technical issues into business outcomes and stakeholder-ready insights. Ambitious about continuous learning, he’s pursuing postgraduate IT management studies while mentoring teams and shipping pragmatic, scalable solutions.
12 years of coding experience
2 years of employment as a software developer
Postgraduate Degree, IT Manager, Postgraduate Degree, IT Manager at Gdańsk University of Technology
Postgraduate Degree, Python Developer, Postgraduate Degree, Python Developer at Wyższa Szkoła Bankowa w Gdańsku
Contributions:352 reviews, 15 commits, 55 PRs in 10 months
Contributions summary:Cezary primarily focused on enhancing the L4 load balancing features within the Google Cloud Ingress controller. They implemented changes to flag configurations, specifically converting a flag to a boolean for the L4 NetLB controller. Furthermore, the user improved service deletion processes and added a new flag for configuring metrics export frequency. They also addressed health check mechanisms, fixing bugs and incorporating metrics for failures, along with addressing minor issues in tests.
Production-Grade Container Scheduling and Management
Role in this project:
Back-end & DevOps Engineer
Contributions:19 reviews, 9 commits, 16 PRs in 3 years 10 months
Contributions summary:Cezary's contributions primarily focus on the GCE load balancer within the Kubernetes project. They implemented unit tests to ensure the correct functionality of instance groups with the RBS alpha feature gate enabled. The user also modified existing code to account for the NetLB_RBS feature, stopping instance group management when the feature gate is active. Furthermore, they made adjustments related to instance group deletion and filtering, and applied review comments to the code.
containersschedulingdockergradeproduction-grade
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