Charcy Zhang
Tech And Vendor Escalations Specialist
Christchurch, Canterbury, New Zealand
Summary
👤
Senior🎓
Top SchoolCharcy Zhang is a tech-focused support and escalation specialist with 11 years' experience and over five years concentrated on ERP, SaaS, and cloud platform incident resolution. Based in Christchurch, she orchestrates complex cross-functional escalations at MYOB, blending root-cause analysis, stakeholder translation, and SLA-driven incident command to minimize customer impact. She pairs hands-on troubleshooting—using tools like Grafana and Kibana and supporting DevOps tasks—with a calm, analytical style that thrives under pressure. Charcy also invests in team capability, delivering training and improving knowledge bases so junior staff can confidently manage escalations and tooling. Her background in business information systems and earlier roles in marketing and operations give her a rare mix of technical rigor and customer-centric communication. Beyond support, she contributes to product improvements through agile teams, helping turn recurring issues into prioritized, business-aligned fixes.
11 years of coding experience
4 years of employment as a software developer
Master of Business Information System, Business Information System, Master of Business Information System, Business Information System at University of CanterburyHigh School Certificate, High School Certificate at Beijing No.2 Middle SchoolBachelor of Economics, Public Finance and Taxation, Bachelor of Economics, Public Finance and Taxation at Capital University of Economics and Business
English, Chinese, Vietnamese
Github Skills (75)
rundeck10
diagnostic-tool10
trace10
leveldb10
jvm10
java10
classloader10
agent10
alibaba10
ordered10
java-agent10
crud9
database9
serverless-plugin9
postgresql-database9
Programming languages (8)
Github contributions (5)
snipercy/snipercy.github.io
Mar 2015 - Jan 2023
Contributions:38 commits, 67 pushes, 2 branches in 7 years 11 months
snipercy/ideas
Apr 2016 - Jun 2024
Contributions:5 pushes, 1 branch, 6 issues in 8 years 3 months
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