Charles Danoff
Associate Consultant
Chicago, Illinois, United States
Summary
👤
Senior🎓
Top SchoolCharles Danoff is an Associate Consultant and seasoned CX analyst with 13 years of experience turning VoC, behavioral data, and research into strategic product and UX improvements. He has led paid professional services engagements from discovery through training, mentored analysts, and partnered with product and engineering teams to prioritize data-driven roadmap decisions. At Verint he translated customer feedback into measurable engagement gains, co-presented a Forrester CX case study, and helped steer AI integration and CX transformation efforts. Independently he pursues research in peer learning, sports analytics, and GenAI prompt engineering, co-authoring peer-reviewed work and contributing to The Peeragogy Handbook with 200+ citations. He combines rigorous measurement training (MEd in Educational Assessment, Testing & Measurement) with practical implementation skills in Python, Tableau, and AI tools to drive lasting behavioral change. Based in Chicago, he’s known for building trusted client relationships and making complex data tell actionable stories.
13 years of coding experience
EFL/ESL Teaching Certificate, EFL/ESL Teaching Certificate at Indiana University BloomingtonBridge Program, Bridge Program at The Tuck School of Business at DartmouthBA English & Economics, BA English & Economics at Colgate UniversityMaster of Education - MEd Educational Assessment Testing and Measurement, Master of Education - MEd Educational Assessment Testing and Measurement at University of Illinois ChicagoNishimachi International SchoolNew Trier Township High School Winnetka
Japanese, Chinese, French, English
Github Skills (9)
jekyll6
free-download5
ruby4
issue-tracking3
clojure1
anaconda1
catalog1
clojurescript1
pattern1
Programming languages (2)
Github contributions (5)
danoff/elt
Jan 2013 - Nov 2013
Contributions:23 commits in 9 months
danoff/clp
May 2015 - Feb 2016
Contributions:29 pushes, 1 branch in 9 months
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