Summary
Charles Isaac is a Senior Technical Product Manager with over a decade of experience designing and running B2B customer portals and digital shipping experiences, now driving product at FedEx Dataworks. He rose from AT&T’s top sales performer to lead product strategy and three generations of an award-winning business portal that achieved near-total target adoption and dramatically reduced downtime. At Yellow he led an Agile team to unify five legacy brands into a modern shipping and tracking web platform, quickly becoming the product expert for LTL flows. Certified as a Scrum Product Owner with internal PMP and Design Thinking training, he blends hands-on technical oversight, vendor management, and capacity/performance engineering. Known as the go-to expert for product and customer support, he has a track record of turning complex legacy ecosystems into simpler, higher-performing solutions.
10 years of coding experience
15 years of employment as a software developer
Masters, Business Administration and Management, General, 3.82, Masters, Business Administration and Management, General, 3.82 at Rockhurst University
Bachelor of Arts - BA, Communications, 3.76, Bachelor of Arts - BA, Communications, 3.76 at William Jewell College