Summary
Charles King is a pragmatic software engineer and technology leader with 11+ years of recent experience and a 35+ year background in IVR, VoIP, SaaS, and telecommunications, blending entrepreneurial grit with enterprise delivery. He excels at translating executive priorities into technical roadmaps, having built SaaS bidding platforms, modernized large call centers using NICE CXone and ServiceNow integrations, and led Oracle IVR integrations that materially cut costs. As a founder and managing partner he grew customer-focused VoIP services and created repeatable development/delivery processes; as a senior technical lead he has driven modernization efforts for government and healthcare call centers. Known for mentoring and building high-performing technical teams, he pairs hands-on problem solving with an ability to navigate legacy architectures in highly regulated environments. Based in Kelseyville, CA, he brings a mix of process optimization, practical software engineering, and a knack for making complex telephony systems reliably work at scale.
11 years of coding experience
14 years of employment as a software developer
Bachelor’s Degree Interdisciplinary Engineering / Entrepreneurship Certificate, Bachelor’s Degree Interdisciplinary Engineering / Entrepreneurship Certificate at University of Michigan
Master of Business Administration (M.B.A.) Business and Marketing, Master of Business Administration (M.B.A.) Business and Marketing at Eastern Michigan University