Charles Meredith
Chief Experience Officer at Bolt Data
New York, United States
Summary
👤
Senior🎓
Top SchoolCharles Meredith is a seasoned global IT and customer experience leader with over 20 years of experience designing infrastructure, web applications, and scalable support operations for enterprise clients. As Chief Experience Officer at Bolt Data and former Global VP of Customer Support at ServiceMax, he has built and scaled hybrid onshore/offshore teams delivering 24/7 support to 600+ customers across Americas, EMEA and APAC. He drove a >40-point NPS improvement and raised CSAT to 97% by launching new services and aligning support with retention goals. Known for translating complex technical programs into measurable business outcomes, he pairs hands-on delivery experience—from Salesforce and Oracle implementations to mobile dispatch automation—with executive-level advising and change leadership. His background in environmental science and early career focus on mobility and telecom optimizations give him a practical systems-thinking edge when solving operational and cost challenges. Based in New York, he combines award-winning program execution with a talent for building high-performing teams that scale.
11 years of coding experience
16 years of employment as a software developer
Bachelor of Science Environmental Soil Science, Bachelor of Science Environmental Soil Science at University of Delaware
Stackoverflow
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Github contributions (5)
chas3m/livenup
Jan 2016 - Feb 2016
Contributions:35 pushes, 7 branches in 13 days
chas3m/jimini
Jan 2016 - Jan 2016
Contributions:15 pushes, 6 branches in 6 days
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