Summary
Charles Smith is a Senior Site Reliability Administrator with a decade of hands-on experience designing and operating resilient Windows- and mixed-OS infrastructures for large enterprises. He blends SRE best practices (SLIs/SLOs, observability) with deep automation skills in PowerShell, Python and IaC (Bicep), having driven major fixes and modernization efforts at firms like JPMorgan Chase and Dell. Charles has architected fault-tolerant, high-availability systems—including AD schema enhancements, large-scale subnet/site mapping, and customer-facing datacenters—while leading incident response and postmortem-driven improvements. His background spans cloud platforms (AWS, Azure), virtualization (VMWare), networking, and security/compliance for production services. Now based in Richardson, TX, he is pivoting parts of his engineering focus toward accessible gaming and graphics for the blind, combining systems-level rigor with a user-impact mission.
10 years of coding experience
4 years of employment as a software developer
Computer Science, Computer Science at The University of Texas at Dallas
Business Leadership, Business Leadership at The University of Dallas