Charles Smith
Director, Technical Documentation
San Francisco, California, United States
Summary
🤩
Rockstar🎓
Top SchoolCharles Smith is a Director of Technical Documentation with eight years focused on leading documentation teams for complex DevOps, cloud infrastructure, and AIOps products in the San Francisco Bay Area. He has progressed from hands-on technical writing at Docker and AppDynamics to managing and scaling doc teams and tooling at Moogsoft and Imply, including implementing single-source publishing with Paligo and scripting large migrations. Charles combines product-minded documentation (tutorials, in-product help, CLI references) with developer-centric content such as sample apps and persona-based help systems, making docs both actionable and developer-friendly. He’s experienced in reducing operational friction—at Adobe he cut deployment time dramatically—and in mentoring distributed teams across the US and UK. With an MFA in Writing and a background in support and engineering, he blends strong editorial instincts with deep technical empathy to translate complex systems into clear, usable guidance.
8 years of coding experience
23 years of employment as a software developer
Boston UniversityMFA Writing, MFA Writing at University of San FranciscoBachelor of Arts (B.A.) College Scholar in Language and Literature, Bachelor of Arts (B.A.) College Scholar in Language and Literature at University of Tennessee, Knoxville
French, Spanish
Github Skills (23)
spark10
big-data10
kafka10
hadoop10
apache-druid10
apache10
analytics10
java10
olap10
sql10
high-performance10
database10
druid10
apache-iceberg5
aiven4
Programming languages (5)
Github contributions (5)
techdocsmith/workspace
Apr 2018 - Mar 2023
Contributions:35 pushes, 1 branch in 4 years 11 months
techdocsmith/druid
Oct 2020 - Feb 2025
Apache Druid: a high performance real-time analytics database.
Contributions:1 review, 1 PR, 505 pushes in 4 years 4 months
real-time-analyticsanalyticssqlapachebig-data
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