Charles Swan
Senior Manager, Customer Experience - Mobile Apps at Verizon
New York, New York, United States
Summary
👤
Senior🎓
Top SchoolCharles Swan is a customer experience and product leader with 12 years of experience building and optimizing mobile and live-ops products across consumer entertainment and telecom. Currently leading mobile app CX at Verizon after progressing through Lead Experience Manager roles, he combines hands-on product management with a track record of driving operational growth, brand strengthening, and stakeholder alignment. His background at Boom Entertainment and The Topps Company shows deep experience in live operations, community management, and cross-functional program delivery that improves user retention and monetization. Known for being highly analytical, he leverages development methodologies and emerging solutions to balance business outcomes with end-user value. Based in New York, he brings a knack for translating community insights into product initiatives that scale.
12 years of coding experience
8 years of employment as a software developer
Bachelors of Science Public Relations Advertising and Applied Communication, Bachelors of Science Public Relations Advertising and Applied Communication at Illinois State University
English, SpanishGithub contributions (5)
DickingAround/InconvenientMessageDetection
Dec 2014 - Sep 2015
Contributions:37 commits, 37 pushes in 8 months
DickingAround/AIWorld6
Feb 2014 - Aug 2014
Contributions:54 commits, 3 pushes in 6 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.