Charlie Alegria-gimeno
Board Member - Board Of Directors (Volunteer) at The OUTreach Center AV
Los Angeles Metropolitan Area United States
Summary
👤
Senior🎓
Top SchoolCharlie Alegria-gimeno is an operations and workforce management leader with over a decade supporting large-scale service delivery, contact centers, and field service teams in the telecommunications industry. He has a proven track record at Charter Communications and Time Warner Cable driving real-time operational response, escalation management, and workforce planning to maintain service levels across multi-region operations. Known for practical process improvement, he built centralized knowledge and workflow tools (SharePoint) that improved documentation access and team efficiency during high-volume periods. Beyond corporate ops, Charlie serves on the board of a regional LGBTQ+ nonprofit and recently completed immersive grant-writing training, blending community governance with fundraising competence. He is completing project management studies and is exploring leadership roles in contact center operations, workforce management, and service operations where his frontline troubleshooting experience and cross-functional coordination skills deliver measurable service reliability improvements.
12 years of coding experience
Associate of Arts, Sociology, Associate of Arts, Sociology at Los Angeles Valley CollegeProject Management (In progress), Project Management (In progress) at Calbright CollegeCertificate of Undergraduate Studies, OPS Management, Certificate of Undergraduate Studies, OPS Management at eCornell
Github Skills (14)
upi8
payment-service8
visa8
payment7
adyen7
payment-integration7
payment-gateway7
payment-processing7
payment-methods6
php5
formatting1
swift1
ios1
phone-number1
Github contributions (3)
Spinpost/RMPhoneFormat
Nov 2015 - Nov 2015
Contributions:3 pushes, 2 branches in 1 day
contactsphonephone-numbersimple-to-usephone-numbers
open-pay/openpay-php
Dec 2013 - Jun 2014
Contributions:12 commits in 5 months
php-bindingspayment-servicepayment-methodsphpadyen
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