Charlie Boyd is a customer experience and delivery leader with over 26 years of U.S. Air Force leadership and more than a decade in the defense technology sector, now serving as Cisco’s primary customer experience contact for Air Force and Defense Health Agency customers. He blends operational rigor from roles standing up large cyber operations and managing enterprise services with hands-on service delivery and technical adoption planning across DoD accounts. A passionate mentor and youth advocate, he repeatedly builds and scales high-performing teams and is known for translating executive vision into measurable adoption and value realization. Charlie also runs a small business, bringing an owner’s perspective to customer-centric strategy and partnerships. Based in San Antonio, he holds a master’s in Information Resource Management and a long track record of saving costs and accelerating mission readiness through pragmatic engineering and contract leadership.
10 years of coding experience
26 years of employment as a software developer
Bachelor of Science - BS, Psychometrics and Quantitative Psychology, Bachelor of Science - BS, Psychometrics and Quantitative Psychology at University of Illinois Urbana-Champaign
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