Charlie Holder
Operations
Atlanta, Georgia, United States
Summary
👤
Senior🎓
Top SchoolCharlie Holder is a senior operations leader with 14 years of experience optimizing high-volume service organizations, aligning teams, processes, and strategy to drive measurable growth and reliability. He has a proven track record in customer success and renewals—maintaining a 96%+ renewal rate and 102%+ net revenue retention—while building repeatable playbooks for onboarding, risk mitigation, and cross-functional execution. A hands-on builder who started in web development and systems at Georgia Tech, he blends technical fluency ("enough programming to be dangerous") with operational rigor to implement scalable tools and workflows. Charlie also channels his coaching and mentoring energy into youth and endurance programs, translating operational principles into athlete development and community impact. Based in Atlanta, he now leads operations for a nonprofit supporting athletes with disabilities while consulting on customer-facing systems through his firm, Charlie Holder LLC.
14 years of coding experience
7 years of employment as a software developer
Bachelor of Science, Science Technology and Culture, Bachelor of Science, Science Technology and Culture at Georgia Institute of Technology
Spanish
Stackoverflow
787reputation
240kreached
10answers
6questions
Github Skills (32)
archived10
dedicated10
cascade10
velocity10
woff8
google-fonts8
font-awesome8
css8
fonts8
transformation7
iconic7
xslt7
logos7
branding7
svg-font7
Programming languages (4)
Github contributions (5)
hannonhill/User-Conference
Sep 2012 - May 2013
Contributions:6 commits, 2 pushes in 8 months
hannonhill/Example-Sites
Jun 2012 - May 2015
ARCHIVED: Example Sites for importing into Cascade Server instances.
Contributions:79 commits, 39 pushes in 2 years 10 months
instancescascadeimportingsitesarchived
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