Charlie Holder
Operations
Atlanta, Georgia, United States
Summary
👤
Senior🎓
Top SchoolCharlie Holder is a senior operations leader with 14 years of experience optimizing high-volume service organizations, aligning teams, processes, and strategy to drive measurable growth and reliability. He has a proven track record in customer success and renewals—maintaining a 96%+ renewal rate and 102%+ net revenue retention—while building repeatable playbooks for onboarding, risk mitigation, and cross-functional execution. A hands-on builder who started in web development and systems at Georgia Tech, he blends technical fluency ("enough programming to be dangerous") with operational rigor to implement scalable tools and workflows. Charlie also channels his coaching and mentoring energy into youth and endurance programs, translating operational principles into athlete development and community impact. Based in Atlanta, he now leads operations for a nonprofit supporting athletes with disabilities while consulting on customer-facing systems through his firm, Charlie Holder LLC.
15 years of coding experience
7 years of employment as a software developer
Bachelor of Science, Science Technology and Culture, Bachelor of Science, Science Technology and Culture at Georgia Institute of Technology
Spanish
Stackoverflow
787reputation
240kreached
10answers
6questions
Github Skills (21)
dedicated10
cascade10
velocity10
xslt9
bug-tracker9
css8
svg7
xml6
hyperlink6
php6
html-table6
wordpress6
feed6
anchor6
rss6
Programming languages (4)
Github contributions (5)
hannonhill/User-Conference
Sep 2012 - May 2013
Contributions:6 commits, 2 pushes in 8 months
hannonhill/XSLT-Workbook
Jul 2012 - Mar 2014
Dedicated repository for XSLT transformation examples and resources for use inside of Cascade Server.
Contributions:25 commits in 1 year 9 months
xslt
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