Summary
Charlotte West is an engineering team lead with 10 years of experience driving quality-first product delivery and release management at Tyler Technologies and Socrata. She combines hands-on engineering—writing features, tests, and automation—with a background in QA, support, and customer-facing training to ensure releases are reliable and customer-focused. Charlotte leads a team of six engineers, mentors peers on testing best practices, and uses data-driven metrics to improve release processes and reduce production bugs. Her cross-functional experience spans Selenium and Python test automation, frontend work in JavaScript, and designing product trainings, giving her a rare blend of technical depth and communication skills. Based in Tacoma, she brings an empathetic, customer-first perspective informed by earlier roles in support and policy research.
10 years of coding experience
5 years of employment as a software developer
Certificate in Javascript, Certificate in Javascript at University of Washington
Bachelor of Science (BS) Political Science Minors in Economics and English, Bachelor of Science (BS) Political Science Minors in Economics and English at Santa Clara University