Cheryl Walsh
Customer Success Programme Manager at Cloudera
Cork, Munster, Ireland
Summary
🤩
Rockstar🎓
Top SchoolCheryl Walsh is a Customer Success Programme Manager with three years of focused experience scaling SaaS customer success operations and retention strategies across enterprise and growth-stage businesses. She currently drives global programmes at Cloudera and runs Loyalty, Ireland’s first customer retention consultancy, helping clients cut churn through sprint-based interventions. Previously she led Customer Success at Expensify, progressing from frontline management to head of the function, and brings international commercial experience from APAC account management roles. With a postgraduate degree in psychology and a BA in English Literature, she blends behavioural insight and storytelling to design programs that increase adoption and lifetime value. Known for practical operational rigor, she also contributes to the Irish SaaS community as a SaaStock sponsor for Dublin 2025.
3 years of coding experience
6 years of employment as a software developer
Postgraduate Degree, Psychology, Postgraduate Degree, Psychology at University of AdelaideBachelor of Arts - BA, English Literature (British and Commonwealth), Bachelor of Arts - BA, English Literature (British and Commonwealth) at University College Dublin
Github Skills (3)
collaboration10
chat10
financial10
Programming languages (1)
Github contributions (1)
Expensify/App
Oct 2022 - Feb 2025
Welcome to New Expensify: a complete re-imagination of financial collaboration, centered around chat. Help us build the next generation of Expensify by sharing feedback and contributing to the code.
Contributions:3 reviews, 4 PRs, 7 pushes in 2 years 4 months
financialnext-generationimaginationchatsharing
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