Chester Chen is a product operation expert with 11 years' experience specializing in CRM strategy, loyalty programs, and cross-functional program delivery, currently driving product operations at Alibaba Group from Hangzhou. He previously led CRM program management and integrated solutions for major brands like Pfizer, Coca-Cola, Royal Canin and Costa at arvato China, combining hands-on campaign design, data-driven analysis, and IT coordination. Chester is adept at translating business requirements into scalable CRM systems and has successfully steered multiple client pitches and program setups from concept to launch. His background in international business administration and a maker mindset—summed up by his GitHub motto “Stay hungry. Stay foolish.”—reflects a pragmatic curiosity that fuels continuous improvement and creative problem solving.
11 years of coding experience
5 years of employment as a software developer
Bachelor of Business Administration (B.B.A.), Business Administration / International Economics and Trade, Bachelor of Business Administration (B.B.A.), Business Administration / International Economics and Trade at Donghua University
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