Chetan Jain
Senior Director, Software Engineering at Concentrix
Bengaluru, Karnataka, India
Summary
👤
Senior🎓
Top SchoolChetan Jain is a senior technology leader with 14+ years of experience building AI-first, cloud-native engineering organizations that deliver measurable business impact. As Senior Director of Engineering at Concentrix he leads 135 engineers across 14 products and built iX Hero™, an agentic AI contact-center platform that achieved multi-award recognition, 22% lower handle time, 13.5% NPS uplift and 99.99% uptime. He combines product-scale engineering (microservices, DevSecOps, test automation) with org design, driving efficiency gains like 43% YoY velocity improvement, 52% developer productivity through vibe coding with Claude Code and Copilot, and ~12% cost reduction. Previously he scaled product and revenue at Innovapptive and built enterprise integration (ConnectCX) that saved millions and won a Brandon Hall Gold. An early open-source contributor to jQuery Mobile UI/docs and a published author, he pairs hands-on engineering credibility with a track record of operationalizing agentic AI (Cowork, Skills, Routines, Subagents) in production. His next focus is embedding AI-native engineering culture at scale and building organizations where engineers do their best work.
14 years of coding experience
23 years of employment as a software developer
Bengaluru UniversitySSLC Higher Secondary School, SSLC Higher Secondary School at St. Joseph's Indian High SchoolProfessional Course Foundations of Software Engineering, Professional Course Foundations of Software Engineering at Johns Hopkins Whiting School of Engineering
Kannada, English, Hindi
Stackoverflow
1reputation
0reached
1answer
0questions
Github Skills (9)
uid10
javascript10
front-end-development10
ui-design10
jquery10
documentation10
html9
css8
jquery-mobile6
Programming languages (1)
Github contributions (4)
jquery-archive/jquery-mobile
Jan 2012 - Jul 2012
jQuery Mobile Framework
Role in this project:
Front-end Developer
Front-end DeveloperContributions:33 commits in 6 months
Contributions summary:Chetan primarily contributed to the documentation and UI aspects of the jQuery Mobile framework. They updated documentation files, corrected typos, and added or modified information regarding events and configurations. The user also addressed bugs related to the framework's data attributes and API methods. These changes indicate a focus on improving the usability and documentation of the framework.
mobile-frameworkjqueryjquery-mobilejavascriptandroid
chetankjain/test
Jun 2021 - Jun 2021
Contributions:1 branch in 1 day
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