Chirag Agarwal
Business Analytics Lead, Ride Hailing Central Operations
Tallinn, Harju County, Estonia
Summary
👤
Senior🎓
Top SchoolChirag Agarwal is an analytics and operations leader with 13+ years of experience designing KPI frameworks and turning complex operational problems into measurable business outcomes across global tech organizations. Currently leading business analytics for Bolt’s Rides Central Operations, he operates at the intersection of strategy, analytics, and execution—prioritizing impact over dashboards and partnering closely with Product and Operations to drive efficiency, risk mitigation, and automation measurement. Previously he built and led global analytics, forecasting, and workforce planning teams for customer support, shaping capacity strategy and AI/automation adoption that delivered improved transparency and multi-market scale. His background includes nine years at Microsoft where he delivered multi-million-dollar savings, next-gen BI, and analytics frameworks used for executive decision-making. Known for combining analytical rigor with strong operational intuition, he often translates ambiguous problems into pragmatic, automation-friendly solutions that empower distributed teams. Based in Tallinn, he pairs a technical foundation in computer science with a master’s in business analytics to bridge data science, engineering, and operational execution.
9 years of coding experience
8 years of employment as a software developer
BITS Pilani, Birla Institute of Technology and ScienceH.S.C. Computer Science, H.S.C. Computer Science at H.P.T. Arts and R.Y.K. Science CollegeB.E. Computer Science and Technology, B.E. Computer Science and Technology at K.K.Wagh College of Engineering Education and ResearchS.S.C. Science, S.S.C. Science at St. Anselm’s
English, Hindi
Stackoverflow
5reputation
1kreached
0answers
4questions
Github Skills (12)
data-structures10
algorithms10
translation10
data-structure10
algorithm9
cakephp6
php6
sql6
sublime-text6
mysql6
cpp2
python2
Programming languages (1)
Github contributions (5)
ujzwt4it/Branch-n-Bound
May 2017 - May 2017
Contributions:3 pushes, 1 branch in 1 day
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