Summary
Chris Baird is a seasoned network and security engineer with 8+ years in enterprise and data center environments, now supporting Parkland Health after leading global solutions for Palo Alto Networks. He combines deep hands-on expertise across routing, switching, NGFW, VPN, load balancing, and VoIP with a proven track record in Tier-3 support, service creation, and customer success for high-touch strategic accounts. Chris has a history of building operational tooling and processes—most notably an internal risk-identification tool to guide large-scale upgrades—and routinely advises C-level stakeholders on upgrade and adoption strategy. Comfortable in cloud, hybrid, and on-prem architectures, he excels at troubleshooting complex incidents, coaching teams, and turning escalations into repeatable practices. A former Army communications team lead, he brings disciplined systems thinking and documentation rigor to help organizations reduce risk and improve CSAT.
8 years of coding experience
22 years of employment as a software developer
Bachelor of Science - BS Information Technology, Bachelor of Science - BS Information Technology at Western Governors University