Chris Barnett is a senior technology and customer-success leader with 11 years of experience building revenue-generating digital solutions and leading cross-functional teams from engineering to post-sale support. Currently Senior Director of Success & Services at JWX and founder of a boutique AI consultancy, he blends hands-on technical roots in full-stack development with executive strategy to drive retention, upsell, and product-led growth. He has a track record of translating complex technical requirements into commercial outcomes—owning $4M quarterly ACV sales cycles, launching a new high-barrier vertical, and delivering AI-based retention risk detection that beat retention targets all year. Comfortable at the intersection of product, sales, and engineering, Chris also builds customer advisory forums to close the product feedback loop and increase stickiness. Based in New York with a BS in Management from Bentley, he is as comfortable sketching architecture diagrams as he is advising CEOs on AI roadmaps.
11 years of coding experience
15 years of employment as a software developer
BS Management, BS Management at Bentley University
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Chris Barnett - Senior Director, Success & Services at JWX