Chris Broome
Manager, Service Desk at Venture Pointe, Inc.
Jacksonville, Florida, United States
Summary
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Senior🎓
Top SchoolChris Broome is an IT operations leader with 11 years of experience running and scaling service desk functions for global, 24/7 environments. Currently managing the service desk at Venture Pointe in Jacksonville, he has a track record of improving SLAs, CSAT, and business continuity while leading cross-functional onboarding projects and tooling migrations. Previously a data engineer and a director of service desk operations, Chris blends hands-on technical skills (Azure, Office 365, Linux/Mac) with process improvement expertise grounded in Six Sigma and Lean. He’s comfortable as both a tactical escalation engineer and a strategic operator who has driven enterprise reporting transitions and client onboarding without service disruption.
11 years of coding experience
6 years of employment as a software developer
Associate of Science (A.S.), Information Technology, Associate of Science (A.S.), Information Technology at Florida State College at Jacksonville
Github Skills (84)
postgresql10
serverless10
backbone10
sql10
databricks10
cube10
snowflake10
presto9
rust9
athena9
hl79
semantic9
mysql9
spark9
bigquery9
Programming languages (9)
Github contributions (5)
cbroome/crowdfund-poller
Nov 2017 - Sep 2020
Search for common crowdfunding projects
Contributions:11 PRs, 49 pushes, 5 branches in 2 years 10 months
djangocrowdfundingtypescript
cbroome/homepage
Dec 2017 - Apr 2025
Contributions:16 pushes, 1 branch in 7 years 4 months
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