Chris Cotton
Senior Service Desk Analyst at Datacom
Auckland, Auckland, New Zealand
Summary
👤
Senior🎓
Top SchoolChris Cotton is a Senior Service Desk Analyst and self-taught software engineer based in Auckland with eight years of hands-on experience connecting systems and improving user experiences. He blends practical support at Datacom with independent software projects, most comfortable coding in C, C++ and Java, and has a track record of simplifying complex technical workflows to boost operational efficiency. Chris pairs technical troubleshooting and system integration skills with a user-centered mindset, evidenced by initiatives that raised efficiency by 30% and user satisfaction by 25%. His background includes device repair and even a stint as a chef, which contributes to a pragmatic, customer-focused approach under pressure. Currently expanding formal IT grounding through Techtorium studies and broader academic interests in psychology and criminology at the University of Auckland, he brings empathy and systems thinking to technical solutions. Always curious, Chris favors solving root causes rather than symptoms, turning messy environments into reliable, accessible tools.
8 years of coding experience
Information Technology Technical Support, Information Technology, Information Technology Technical Support, Information Technology at TechtoriumNCEA, HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES, NCEA, HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES at Mount Albert Grammar SchoolBachelor of Arts - BA, PSYCHOLOGY, Bachelor of Arts - BA, PSYCHOLOGY at University of Auckland
Github Skills (5)
spigot1
minecraft1
server1
bukkit1
dedicated-server1
Programming languages (1)
Github contributions (5)
CommanderCortex/Minecraft_Server_Management_Plugin
May 2021 - Nov 2022
Contributions:2 releases, 3 pushes, 1 branch in 1 year 6 months
CommanderCortex/ArchInstallScript
Dec 2023 - Jan 2025
Contributions:2 releases, 69 pushes, 1 branch in 1 year 1 month
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