Chris Taylor
CMO at 1Stop
Taiwan
Summary
🤩
Rockstar🎓
Top SchoolChris Taylor is a customer operations leader and CMO with a decade of experience across financial services, travel, and enterprise technology, now based in Taiwan. He has a track record of scaling global, remote customer-facing teams—growing support and success orgs from small teams to 24/7 operations while managing ~£1.5m budgets and doubling NPS. Comfortable with the full customer lifecycle, he builds operational playbooks, reporting and tooling that deliver consistent 97% CSAT and SLA compliance. A specialist in forecasting, resource planning and organisational design, he began in high-volume contact centres and later led Customer Education and Success Engineering functions. Known for pragmatic data-driven improvements, he also serves on the board of 1Stop and consults on CCaaS platform adoption.
6 years of coding experience
2 years of employment as a software developer
Bachelor of Science - BS Customer Contact Planning and Management, Bachelor of Science - BS Customer Contact Planning and Management at Ulster University
Github Skills (42)
reverse-proxy10
tyk10
api10
gateway10
api-gateway10
tcp10
graphql10
protocols10
k8s10
grpc10
apim9
kubernetes9
api-management9
kubernetes-operator9
rest9
Programming languages (3)
Github contributions (5)
christtyk/customerresources
Apr 2021 - Apr 2021
Contributions:6 commits, 5 pushes, 1 branch in 1 day
TykTechnologies/tyk-k8s
Mar 2020 - Apr 2020
Kubernetes ingress controller and sidecar injector for Tyk API Gateway
Contributions:2 commits, 2 pushes, 2 issues in 1 month
api-gatewayapisidecarcontrolleringress-controller
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