Summary
Chris Torma is an engagement-focused SRE leader with six years of hands-on experience scaling service and change management across Ticketmaster’s global engineering org. He builds trust and "connective tissue" between product, engineering, and compliance teams, embedding SRE consultants to turn operational practices into measurable outcomes. Chris has shepherded pandemic-era incident response, designed follow-the-sun coverage, and navigated complex gates like third-party risk for AI tooling—often stepping into nontechnical blockers to keep work moving. His background in frontline support, ITSM tooling, and even venue management gives him a rare practical sense for how people interact with systems under pressure. Based in Riverside, CA, he combines an entertainment-and-multimedia sensibility with automation curiosity and a hobbyist software engineering mindset. The result is a pragmatic leader who prefers enabling teams to improve continuously rather than solving problems for them.
6 years of coding experience
12 years of employment as a software developer
BFA Theatre - Emphasis in Acting, BFA Theatre - Emphasis in Acting at University of Montana
Certificate Acting (The Studio Program), Certificate Acting (The Studio Program) at American Musical and Dramatic Academy (AMDA)