Chris Tschinkel
Support Engineering Lead at Tonic.ai
San Francisco, California, United States
Summary
👤
Senior🎓
Top SchoolChris Tschinkel is a Support Engineering Lead based in San Francisco with 16 years of experience bridging deep technical expertise and operational leadership across networking, telephony, and database-backed software. He has led product support transformations at Palantir and now manages support engineering at Tonic.ai, unifying disparate systems, automating critical processes, and turning support ticketing data into business-critical insights. Hands-on across stacks—from assembly and embedded hardware hobbies to Linux servers, Apache, MySQL/Postgres, Oracle, and complex Cisco voice/video deployments—he combines low-level troubleshooting with product-minded process design. Known for mentoring teams, building simulated labs to validate solutions, and integrating support data into automated workflows, he excels at making complex systems reliable and scalable. An understated strength is his ability to translate deep protocol- and hardware-level knowledge into clear training and documentation that accelerates organizational learning.
16 years of coding experience
16 years of employment as a software developer
Bachelor's, Computer Engineering, Bachelor's, Computer Engineering at Santa Clara University
Github Skills (147)
actionscript10
csh10
hash-functions10
transactional10
nosql10
pyramid10
raspberry-pi-camera10
hash10
database10
cassandra10
java10
osgi10
embeddable10
csharp10
raspberry-pi-pico10
Programming languages (14)
Github contributions (5)
ComputerScienceHouse/bingehack
May 2010 - Sep 2012
Contributions:130 commits in 2 years 5 months
gameseminethackcustomizationsmultiplayer
clockfort/rr62x
Apr 2012 - Nov 2015
Contributions:6 commits, 1 PR, 1 push in 3 years 7 months
kernellinuxraidrocketkernel-module
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