Chrissy Linzy
Senior Director, Customer Success at Genesys
Wake Forest, North Carolina, United States
Summary
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SeniorChrissy Linzy is a Senior Director in Customer Success with 11+ years of experience scaling global SaaS operations, designing experience-first operating models, and turning around customer satisfaction for enterprise organizations. She has led large, 24x7 support organizations and product-facing VoC programs at scale—co-inventing and patenting an Experience Index that generated six-figure revenue and drove measurable uplifts in NPS, adoption, and onboarding velocity. Known for translating strategy into durable systems, she blends design thinking, AI/ML-enabled analytics, and pragmatic program execution to reduce churn and accelerate expansion. Comfortable as a hands-on product owner, she modernizes self-service, orchestrates cross-functional adoption, and ties journey insights directly to business outcomes. Based in Wake Forest, NC, she combines operator discipline from infrastructure and telecom roots with a knack for creating shared language and scalable talent development across global teams.
11 years of coding experience
8 years of employment as a software developer
Github Skills (7)
git10
github10
patch9
subversion8
statistics6
pipeline6
testing6
Programming languages (2)
Github contributions (5)
clinzy/pyiif
Jul 2015 - Jul 2015
Contributions:3 pushes, 1 branch in 1 day
clinzy/replicating-wavenet
Sep 2016 - Sep 2016
Contributions:2 pushes, 1 branch in 8 days
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