Christian Johnsten is a ServiceNow Engineer with a decade of diverse hands-on experience, currently focused on platform engineering at Plutus after senior development and upgrade roles at Pathways Consulting Group and Infosys. He combines deep ServiceNow expertise—custom scripting, upgrade remediation, and impact analysis—with a continuous-learning mindset, pursuing a BS in Cybersecurity and Information Assurance while earning platform credentials via NowLearning. Known for quickly mastering new technologies, he single-handedly resolved over half of reported defects during a major ServiceNow upgrade and earned client commendations for smooth transitions. Based in the Greater Chicago Area, Christian pairs practical operational discipline from earlier frontline roles (Amazon, retail) with methodical engineering practices. He maintains a public portfolio showcasing projects and learning progress, signaling both technical ambition and a drive to translate coursework into real-world solutions. Christian’s profile blends platform-focused development skills with an emerging cybersecurity specialization, positioning him to bridge ServiceNow delivery and security-aware operations.
10 years of coding experience
2 years of employment as a software developer
Department of Labor Certificate IT Generalist, Department of Labor Certificate IT Generalist at New Apprenticeship
Bachelor of Science - BS Cyber Security and Information Assurance, Bachelor of Science - BS Cyber Security and Information Assurance at Western Governors University
Cyber Security/Info Assurance, Cyber Security/Info Assurance at Ivy Tech Community College
Contributions:4 PRs, 65 pushes, 4 branches in 2 months
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Christian Johnsten - ServiceNow Engineer at Plutus