Christian Z
Customer Success Manager at Madhive
San Francisco, California, United States
Summary
👤
Senior🎓
Top SchoolChristian Z is a Customer Success Manager with a decade of experience helping organizations launch and scale OTT and digital products through data-driven strategies, automation, and streamlined tech stacks. At MadHive he combines hands-on client management with building playbooks, training, and AI-enabled support flows that raised first-contact resolution and reduced SaaS costs for clients. He has a track record of boosting revenue and retention across industries—from hospitality to SMBs and media—by improving UX, marketing automation, and lifecycle touchpoints. A Certified Scrum Product Owner with a BS in Business and fluent Spanish, he pairs analytical rigor (MS Data Analytics candidate) with creative product sensibilities and practical engineering familiarity from UI work. Notably, he regularly consolidates tools and uses APIs to cut client costs ~30% while unlocking measurable gains in engagement and revenue.
10 years of coding experience
6 years of employment as a software developer
Bachelor of Science (BS), BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES, Bachelor of Science (BS), BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES at San Francisco State University
Spanish
Github Skills (4)
cordova2
cordova-plugin2
mobile1
ios1
Programming languages (2)
Github contributions (5)
tycoleman/superfan
Aug 2016 - Oct 2016
Contributions:42 commits in 2 months
CJZamora83/superfan
Aug 2016 - Jan 2018
Contributions:4 PRs, 175 pushes, 26 branches in 1 year 5 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.