Christopher Allen
Technical Support Engineering L1 L2 Team Lead at Park Place Technologies
Greater Boston United States
Summary
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Senior🎓
Top SchoolChristopher Allen is a Storage Technology Specialist and Technical Support Engineering leader with 13 years of hands-on experience delivering L1/L2 support, escalations, and team leadership across enterprise service providers in the Greater Boston area. Currently leading an L1/L2 support team at Park Place Technologies after progressing through senior support and escalation roles, he blends deep troubleshooting expertise with process-driven escalation management. His background spans healthcare and enterprise hardware environments, with a track record of building help desk systems, refurbishing and imaging fleets, and creating repeatable support workflows. Christopher pairs an undergraduate business foundation in finance and entrepreneurship with an associate degree in computer systems engineering technology, giving him a practical mix of customer-focused communication and technical problem solving. Notably, he has moved between hands-on technician roles and management positions, demonstrating an ability to scale operational practices while staying close to technical details.
13 years of coding experience
2 years of employment as a software developer
Bachelor's Degree, Finance, Entrepreneurship, Bachelor's Degree, Finance, Entrepreneurship at Syracuse University - Martin J. Whitman School of ManagementAssociates, Computer Systems Engineering Technology, Associates, Computer Systems Engineering Technology at Quinsigamond Community College
Github Skills (3)
cms3
content-management3
content-management-system2
Github contributions (5)
cjallen-epscor/cjallen-epscor.github.io
Jul 2015 - Jan 2016
Contributions:92 pushes, 1 branch, 1 comment in 6 months
EPSCoR/epscor.github.io
Jul 2016 - Aug 2016
Contributions:70 pushes, 1 branch in 20 days
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