Christopher Guitarte
Staff Customer Success Engineer at GitLab
Los Angeles, California, United States
Summary
👤
Senior🎓
Top SchoolChristopher Guitarte is a technical Customer Success leader with a decade of experience guiding SMB to enterprise customers through DevSecOps, cybersecurity, and Drupal SaaS/PaaS platforms. Currently a Staff CX Services Program Manager at GitLab, he blends hands-on web development roots (Drupal, WordPress, Sitecore) with program-level leadership to scale customer engagement models and onboarding practices. He has repeatedly built and led TAM and engineering teams at Rapid7 and Acquia, driving operational improvements like Gainsight rollouts, playbook-driven service delivery, and data-informed onboarding efficiencies. Comfortable in both technical deep-dive and executive-facing contexts, he translates product feedback into actionable roadmap influence and defect-resolution processes. Based in Los Angeles, he pairs a Computer Engineering BS with an MCM in Online Communities, bringing a rare mix of developer empathy and program management rigor. A not-obvious strength: he’s repeatedly owned the full customer lifecycle—from technical migrations and CI/CD counsel to post-sale escalation mitigation—making him a bridge between product, support, and enterprise stakeholders.
10 years of coding experience
15 years of employment as a software developer
Master of Communication Management Online Communities, Master of Communication Management Online Communities at University of Southern CaliforniaUniversity of California, Irvine
English, Tagalog
Github Skills (18)
drupal10
acquia10
testing9
continuous-testing9
wait9
automation9
policies4
packagist3
php3
symfony-console3
psysh2
composer2
tarball2
drush2
standardized1
Programming languages (2)
Github contributions (5)
guitarte/blt
Sep 2017 - Oct 2018
Acquia's Build & Launch tools for Drupal 8.
Contributions:2 PRs, 3 pushes, 3 branches in 1 year 1 month
drupal-8phpdrupalacquia
guitarte/dynamic-performance-analysis
Sep 2018 - Sep 2018
Contributions:9 commits, 7 pushes in 1 day
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