Chrystal Maria
Solution Developer at ServiceNow
Bengaluru, Karnataka, India
Summary
👤
Senior🎓
Top SchoolChrystal Maria is a Solution Developer based in Bengaluru with around 11 years in the IT industry and roughly 3 years focused on ServiceNow and infrastructure automation. She brings practical expertise in ITSM processes (Request, Incident, Change) and hands-on development with ServiceNow features like business rules, client scripts, UI Policies/Actions, Script Includes, catalog items and integrations. At FIS she progressed from trainee to Programmer Analyst, and now contributes to ServiceNow solutions, combining operational ITIL knowledge with automation-first development. Her open-source work on Overleaf touched real-time collaboration back-end logic—improving anonymous user handling and presence updates—showing comfort with production-grade, collaborative systems. Known for bridging service management discipline with engineering, she delivers end-to-end automations that reduce manual toil and improve auditability.
11 years of coding experience
3 years of employment as a software developer
Bachelor of Engineering - BE, Computer Science, Bachelor of Engineering - BE, Computer Science at Brindavan College of Engg., BANGALORE
Github Skills (8)
coffeescript10
back-end-development10
websocket9
javascript9
moc8
uitest8
testing8
chai8
Programming languages (1)
Github contributions (5)
overleaf/overleaf
Sep 2018 - Apr 2019
A web-based collaborative LaTeX editor
Role in this project:
Back-end Developer
Back-end DeveloperContributions:42 commits in 6 months
Contributions summary:Chrystal focused on modifying the server-side logic related to user tracking and client position updates within the real-time collaborative editor. They implemented changes to correctly send user information, including anonymous user data, to the client. Further work involved refactoring the code to avoid data duplication and adjusting tests to accommodate changes in handling anonymous users. These updates enhanced how user presence and cursor positions were managed in the Overleaf platform.
latex-editorweb-basedlatexcollaborativeeditor
chrystalgriffiths/countdoon
Jan 2015 - Aug 2015
Contributions:35 pushes, 6 branches in 7 months
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