Summary
Chuck Brownfield is a seasoned technology and customer success executive with nine years in senior leadership and a long track record scaling customer-focused operations from startups to public companies. As CTO at Fieldguide and former Chief Sales Officer at JazzHR, he blends product-facing technical stewardship with deep expertise in customer retention, sales operations, and KPI-driven performance. He has repeatedly built high-performing global support and account management teams, instituted metrics and processes that improved retention and visibility, and led cross-functional initiatives from IT policy to product roadmaps. A Marine Corps veteran with an MBA from Carnegie Mellon’s Tepper School, he brings disciplined operational rigor and budget stewardship to fast-growing organizations. Beyond typical executive duties, Chuck has hands-on experience creating services and offerings (VIP support, training, shared services) that directly drove adoption and revenue. Based in Pennsylvania, he combines strategic leadership with a practical, operational mindset that turns customer insight into measurable business outcomes.
9 years of coding experience
16 years of employment as a software developer
Masters, Business Administration, Masters, Business Administration at Carnegie Mellon University - Tepper School of Business
Bachelors, Materials Science and Engineering, Bachelors, Materials Science and Engineering at Carnegie Mellon University