Summary
Chuck Kosman is a Customer Success Engineer with nine years of experience who blends a strong STEM research background (MSc in Geological Sciences) with hands-on web and product engineering across ecommerce, headless CMS, and personalization platforms. He has led technical onboarding and implementation at scale—supporting 100+ Shopify Plus launches and serving as the sole solutions engineer at a seed-stage personalization startup acquired by Contentful—bringing both pre-sales craft and post-sales architecture skills. A lifelong educator, Chuck has designed curricula and taught front-end development while training customer-facing teams on complex content and personalization workflows. Now based in Nanaimo, BC, he applies a curious, analytical mindset from geology to cybersecurity and customer success, and outside work he channels that curiosity into teaching and tabletop gaming.
9 years of coding experience
8 years of employment as a software developer
B.Sc. Honours Earth Sciences, B.Sc. Honours Earth Sciences at McGill University
M.Sc. Geological Sciences, M.Sc. Geological Sciences at The University of British Columbia
Web Development Bootcamp, Web Development Bootcamp at Lighthouse Labs