Chuck Liu
Head Of User Research at Self-Employed
San Francisco, California, United States
Summary
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Senior🎓
Top SchoolChuck Liu is a seasoned user research leader with 12 years of experience who founded and scaled research functions from zero to strategic departments at startups and pre-IPO companies, most notably building User Research at Chime and growing the org to 18 researchers and ResearchOps leaders. He specializes in embedding research into product strategy and cross-functional decision-making, driving research-first cultures across consumer finance, genomics, e-commerce, and SaaS. Known for building inclusive, psychologically safe teams, Chuck combines qualitative and quantitative methods to guide zero-to-one work through launch while partnering closely with Product, Design, Data, and Engineering. He has a track record of turning insights into measurable outcomes—improving retention and product-market fit—and has led research programs tied to regulatory and compliance contexts. Based in San Francisco with a BA from UC Berkeley, he brings a pragmatic, collaborative approach that favors shared empathy and co-discovery over handed-down reports.
12 years of coding experience
8 years of employment as a software developer
B.A. Environmental Economics & Policy, B.A. Environmental Economics & Policy at University of California, Berkeley
Github Skills (1)
kissmetrics10
Github contributions (2)
kissmetrics/km-support
Apr 2014 - Jan 2016
Contributions:55 commits, 3 PRs, 29 pushes in 1 year 8 months
kissmetrics
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