Cobee Importante
Service Desk Analyst II at PRA Group (Nasdaq: PRAA)
Virginia Beach, Virginia, United States
Summary
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Senior🎓
Top SchoolCobee Importante is a hands-on IT professional with 8 years of experience delivering hardware and software support for large user bases, currently supporting 3,000+ users as a Service Desk Analyst II in Virginia Beach. He excels at imaging and deploying diverse endpoints (Microsoft Surface, Dell, Wyse) and enforcing GLBA-compliant security practices including BitLocker, RSA, and Cisco ISE, while troubleshooting VPN/VDI and other network issues. Comfortable shifting between day-to-day incident resolution and project work, he routinely uses Ivanti LANDESK, Samanage, Citrix, and AD tools to keep environments secure and productive. Known for strong customer communication and follow-up, he moves quickly under limited supervision and has experience leading small teams in high-volume support settings. An Old Dominion University BBA in Information Technology rounds out a practical blend of technical skill and organizational focus.
8 years of coding experience
Information Technology, A, Information Technology, A at Advanced Technology CenterBachelor of Business Administration - BBA, Information Technology, 3.5, Bachelor of Business Administration - BBA, Information Technology, 3.5 at Old Dominion UniversityAdvanced Diploma, 4.0, Advanced Diploma, 4.0 at Tallwood High School
Github Skills (1)
movie3
Programming languages (5)
Github contributions (5)
Covee/Learn-something-everyday
Apr 2020 - Jan 2021
Contributions:101 commits, 100 pushes, 1 branch in 8 months
Covee/Cobee_Space_2019
Oct 2017 - Apr 2019
Contributions:60 pushes, 1 branch in 1 year 6 months
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