Cody Mcdonald
Operations Manager, Technical Support
Florida, United States
Summary
👤
Senior🎓
Top SchoolCody Mcdonald is an operations and technical support leader with a decade of experience designing and scaling technical education, CX infrastructure, and support operations across SaaS and cloud companies. He has built self-serve customer education from scratch, launched an LMS used by 5,000+ end users, and driven measurable improvements in onboarding time, resolution rates, and customer satisfaction through data-informed curriculum and tooling. Cody pairs hands-on systems and automation experience (Python, SQL, monitoring stacks) with people-first learning design, having reduced time-to-productivity from months to weeks and scaled support teams by hundreds. His background as a pilot and FAA-designated examiner informs a methodical, safety-minded approach to training and operations that surfaces subtle process risks before they impact customers. Now leading technical support operations, he specializes in aligning AI-enabled tooling, analytics, and curriculum to accelerate agent performance and product adoption.
10 years of coding experience
8 years of employment as a software developer
Bachelor of Science (BS) Airline/Commercial/Professional Pilot and Flight Crew, Bachelor of Science (BS) Airline/Commercial/Professional Pilot and Flight Crew at Embry-Riddle Aeronautical UniversityGraduate, Graduate at New Hope Solebury High School
English
Stackoverflow
11reputation
1kreached
1answer
2questions
Github Skills (18)
linode9
xml6
react6
chat6
android-studio6
android6
client-library6
java6
keybase5
react-native5
ios4
end-to-end-encryption4
minecraft4
pgp4
go3
Programming languages (4)
Github contributions (5)
boogogee/newserver
Jan 2018 - Sep 2018
Contributions:13 commits, 4 PRs, 13 pushes in 7 months
minecraft
boogogee/window
May 2020 - Aug 2024
Contributions:8 pushes, 1 branch in 4 years 3 months
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