Connor Mcfarlane is a Technical Account Manager with 11 years of hands-on IT experience across higher education and commercial sectors, now focused on customer success at BeyondTrust. He blends deep troubleshooting skills in Windows and macOS, networking, and hardware with frontline training experience as a former Instructor and Senior Instructor. Connor progressed from 2nd line support and IT team leadership roles to managing technical accounts, demonstrating an ability to translate complex technical issues into clear guidance for customers. He is known for a positive, can-do attitude and for mentoring peers to raise team competency. Based in England, he brings practical operational insight from managing support teams at the Architectural Association and Air Charter Service. An uncommon strength is his instructional background, which helps him design durable solutions and empower users beyond one-off fixes.
11 years of coding experience
3 years of employment as a software developer
Matric (A levels), Mathematics, Matric (A levels), Mathematics at HTS Carel De Wet
Contributions:1 release, 9 commits, 5 PRs in 10 months
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Connor Mcfarlane - Technical Account Manager at BeyondTrust