Connor Parsons
Staff Client Support Engineer at BigID
Connecticut, United States
Summary
👤
Senior🎓
Top SchoolConnor Parsons is a Principal Client Support Engineer with eight years of hands-on experience in network engineering, Linux administration, and tiered technical support, currently advancing client success at BigID. He has a proven track record of stabilizing and automating Linux-based infrastructures, managing complex network configurations, and resolving high-impact incidents for large fleets of enterprise customers. Connor progressed rapidly through customer-facing roles at Datto into senior technical leadership, blending deep troubleshooting skills with a product-focused mindset. Based in Connecticut, he pairs strategic oversight with practical scripting and automation to reduce toil and improve operational resilience. Notably, his background spans both blue-team VIP support and staff-level client advocacy, giving him uncommon empathy for MSP workflows and large-scale deployments. He’s motivated by collaborative problem solving and aligning IT operations to business goals while continuously streamlining processes.
8 years of coding experience
Student High School/Secondary Diplomas and Certificates, Student High School/Secondary Diplomas and Certificates at Newtown High School
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (9)
editor9
vscode9
visual-studio9
vscode-extension9
microsoft9
electron9
typescript9
visual-studio-code9
react4
Programming languages (1)
Github contributions (5)
Connor2311/page
Jan 2018 - May 2019
Contributions:1 release, 140 pushes, 1 branch in 1 year 4 months
connorp2311/zfskeeper
Feb 2023 - Jul 2024
Contributions:12 pushes in 1 year 5 months
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